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Returns & exchanges

Not the right fit? You have a 14-day right of withdrawal, counted from the day you receive your order. This also applies to sale items.

In short

  • 14-day right of withdrawal from the day you receive your order
  • You pay the return shipping
  • We refund the purchase price and the original standard shipping no later than 14 days after you told us
  • Want another size? Return the item and place a new order
  • 24-month right to complain about defects

How to return

  1. Email hello@paixv1.com with your order number within the 14 days and tell us you want to return. You can also use the standard EU withdrawal form, but you don’t have to.
  2. Send the item(s) back no later than 14 days after you told us. Put a note in the package with your order number and the word “RETURN”.
  3. Return address: PAIX-V1, Kjærslund 20, 2. th., 8260 Viby J, Denmark.

You pay the return shipping unless we have agreed otherwise. Keep the shipping receipt as proof that you sent the package in time.

Condition of the items

You may try the clothes on as you would in a shop. If an item has been used beyond that, washed, or the tags have been removed, we may reduce the refund to cover the loss in value.

Refund

We refund the purchase price, including the original standard shipping cost, no later than 14 days after you told us you want to return. We may wait with the refund until we have received the item(s). The money goes back to the payment method you used. Depending on your bank, it can take a few extra days before you see it.

Exchanges

Want another size or colour? Return the item as described above and place a new order for the one you want. That way you get it as fast as possible, even if the drop is close to selling out.

Not sure about the size? See our size guide.

Defects and complaints

Please check your package when it arrives. You have a 24-month right to complain about defects that existed when you received the item. Contact us within a reasonable time after you discover the defect. Two months is always reasonable.

If the complaint is justified, we repair or replace the item, give a price reduction or refund you, and cover reasonable return shipping costs.

If we can’t agree

Write to us first, and we’ll try to find a solution. If we can’t agree, you can file a complaint with Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk). If you live in another EU country, you can contact the European Consumer Centre Denmark (forbrug.dk). Read more in our terms of service.

Read the full refund policy. Questions? Contact us.