Terms of service

Last updated: 13 October 2026

These Terms of Service ("Terms") apply to all purchases and to the use of www.paix-v1.com (the "Store"), including the PAIX ARCADE game, player accounts and the point shop. By placing an order or using the Store you accept these Terms. Please read them together with our Shipping policy, Refund policy and Privacy policy.

1. Who we are

PAIX-V1
Kjærslund 20, 2. th.
8260 Viby J, Denmark
CVR/VAT no.: 41875976
Phone: +45 30 41 23 57
Email: hello@paixv1.com

2. Products and prices

We sell streetwear and accessories in limited drops. All prices are shown in the currency selected in the Store and include VAT. Shipping costs are shown before you pay. We do our best to show colours and details correctly, but small differences may occur depending on your screen.

Drops are limited. If an item turns out to be sold out after you have ordered, or a price is clearly wrong due to a typing or system error, we will contact you and you may cancel the order. Any amount already paid will be refunded in full.

3. Ordering and contract

The agreement between you and PAIX-V1 is made when you receive our order confirmation by email. Please check that the information is correct and contact us right away if something is wrong. You must be at least 18 years old, or have permission from a parent or guardian, to place an order.

4. Payment

We accept the payment methods shown at checkout, for example payment cards and Apple Pay. Payments are processed securely by Shopify Payments; we never see or store your full card details. Your card is charged when the order is placed.

5. Delivery

We ship with PostNord. Delivery times and costs are described in our Shipping policy. The risk for the goods passes to you when you or someone you appoint receives them.

6. Right of withdrawal (14 days)

As a consumer you have a 14-day right of withdrawal under the Danish Consumer Contracts Act (forbrugeraftaleloven). The period starts on the day you receive the goods. To use it, email hello@paixv1.com with your order number before the period ends, and send the goods back no later than 14 days after telling us. You pay the return shipping unless otherwise agreed.

You may try on the item as you would in a physical shop. If the item has been used beyond that, or tags have been removed, the refund may be reduced to cover the loss in value. We refund the purchase price, including the original standard shipping cost, no later than 14 days after we receive your notice. We may wait with the refund until we have received the goods back. The refund is made to the original payment method.

The right of withdrawal does not apply to items made to order or personalised to your specifications.

7. Complaints and warranty

You have a 24-month right to complain (reklamationsret) under the Danish Sale of Goods Act. It covers defects that existed when you received the item, not normal wear and tear or damage from incorrect use or washing. Contact us within a reasonable time after discovering a defect; two months is always considered reasonable. If the complaint is justified we will repair or replace the item, give a price reduction or refund you, and cover reasonable return shipping costs.

8. PAIX player account, points and point shop

Players with an account can earn points by shopping (currently 10 points per €1 paid) and by playing the PAIX ARCADE game. Points can be redeemed in the point shop for discount codes, rewards and in-game ship upgrades.

  • Points have no cash value, cannot be exchanged for money and cannot be transferred to other people.
  • Points from orders are added once payment is confirmed and may be removed again if the order is cancelled, returned or refunded.
  • Discount codes from the point shop are personal, single-use unless otherwise stated, and may have an expiry date.
  • Ship upgrades only apply inside the PAIX ARCADE game and cannot be refunded.
  • Scores, points or rewards obtained through cheating, bots, manipulation of the game or misuse of the Store may be removed, and the account may be closed.
  • We may change, pause or end the point programme, the game, the leaderboard and the rewards at any time. Points you have already earned will be honoured for a reasonable period if the programme ends.

9. High scores and player names

If you submit a score, your chosen player name and score are shown publicly on the high-score list. Do not use offensive names or names that belong to other people. We may remove names or scores at our discretion.

10. Newsletter and drop alerts

If you sign up for drop alerts we send you emails about new drops and offers. You can unsubscribe at any time with the link in each email.

11. Intellectual property

All content in the Store, including the PAIX-V1 name and logo, designs, images, texts, sounds and the PAIX ARCADE game, belongs to PAIX-V1 or our licensors. You may not copy or use it commercially without our written permission.

12. Liability

We are not responsible for delays or errors caused by circumstances beyond our control (force majeure), such as strikes, extreme weather or failures at carriers or payment providers. Nothing in these Terms limits your rights as a consumer under mandatory law.

13. Personal data

We process your personal data as described in our Privacy policy.

14. Complaints and disputes

If you are not satisfied, contact us first at hello@paixv1.com and we will try to find a solution. If we cannot agree, you can file a complaint with Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk. If you live in another EU country, you can contact the European Consumer Centre Denmark at www.forbrug.dk.

These Terms are governed by Danish law. Disputes are settled by the Danish courts, without limiting any mandatory consumer rights in your country of residence.

15. Changes

We may update these Terms. The version shown on the website when you place your order applies to that order.